Sales Policy

Effective Date: January 16, 2025

This Sales Policy outlines the terms and conditions governing the purchase of products from Luxsk Equipment. By placing an order with us, you agree to be bound by this policy. This policy should be read in conjunction with our general Terms and Conditions, available on our website at luxskiequipment.com.

1. Ordering Process:

  • Order Placement: You can place orders for our products through our website, luxskiequipment.com. Simply add your desired items to your shopping cart and proceed to checkout.

  • Order Confirmation: Once you submit your order, you will receive an automated order confirmation email. This email serves as an acknowledgement that we have received your order but does not constitute acceptance of your order.

  • Order Acceptance: We reserve the right to accept or decline your order for any reason, including but not limited to stock availability, errors in product information, or suspected fraudulent activity. If we decline your order, we will notify you and issue a full refund if payment has been processed.

  • Order Modification/Cancellation: You may request to modify or cancel your order before it has been shipped. However, we cannot guarantee that such requests can be accommodated. Once an order has been shipped, it is subject to our Returns and Refunds policy.

2. Payment:

  • Payment Methods: We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and other electronic payment methods as displayed on our website.

  • Payment Security: We utilize secure payment gateways to protect your financial information. However, we are not responsible for any breaches of security that may occur due to external factors.

  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address and current tax regulations.

  • Billing Information: You must provide accurate and complete billing information to ensure a smooth transaction. Inaccurate or incomplete billing information may lead to delays in processing your order.

3. Shipping and Delivery:

  • Shipping Options: We offer various shipping options. Shipping costs and delivery times will be calculated based on your chosen shipping method and your shipping address.

  • Shipping Address: You are responsible for providing an accurate and complete shipping address. We are not liable for any delays or issues arising from incorrect or incomplete address information.

  • Delivery Times: Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping method, your location, and other factors beyond our control.

  • Risk of Loss: The risk of loss or damage to the products passes to you upon delivery to your designated shipping address.

4. Returns and Refunds:

  • Return Policy: We offer a return policy for eligible products within a specified period (e.g., 30 days) from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in a resalable condition, along with all included accessories and documentation.

  • Return Process: To initiate a return, please contact our customer support team at info@luxskiequipment.com for instructions and a Return Merchandise Authorization (RMA) number. We will not accept returns without an RMA number.

  • Return Shipping: You are responsible for return shipping costs, unless the return is due to a product defect or error on our part.

  • Refund Process: Upon receipt and inspection of the returned product, we will process your refund within a reasonable timeframe. Refunds will be issued via the original payment method. Shipping and handling fees are non-refundable.

  • Exclusions: Some products, such as opened software, consumables, or products specifically marked as non-returnable, may not be eligible for return.

5. Warranty:

  • Product Warranty: Most of our products are covered by a manufacturer’s warranty. Please refer to the product packaging and documentation for warranty details and contact information.

  • Luxsk Equipment Warranty: We may offer a limited warranty on specific products. This will be clearly specified on the product page and in your purchase confirmation.

  • Warranty Claims: If you experience an issue covered by a warranty, please contact the manufacturer or our customer service team for assistance.

6. Limitation of Liability (Sales Policy):

To the fullest extent permitted by law, Luxsk Equipment’s liability for any claims arising from the sale of our products is limited to the purchase price of the product. We are not liable for any indirect, incidental, consequential, or punitive damages.

7. Privacy:

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, available on our website at luxskiequipment.com.

8. Modification of Sales Policy:

We reserve the right to modify this Sales Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us:

If you have any questions about our Sales Policy, please contact us at:

Luxsk Equipment
10837 SE 184th Ln
Renton, Washington
Phone: 425-204-0629
Email: info@luxskiequipment.com
Website: luxskiequipment.com